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Welcome to High-N Lubricant
Welcome to High N Lubricant!
HIGH N LUBRICANT SDN BHD was incorporated in 1993 as a trading company to service the motoring and related industries. Over the years we have grown significantly in terms of product range, sales volumes as well as our products’ market share.
We are committed to provide the highest quality products for both automotive and motorcycle industry. With our hard work and commitment, we have gained strong support and confidence from our principals, enabling us to consistently provide first class products and services to our customers.
We are proud to have a team of knowledgeable and dedicated staff who are always available for consultation, advice and to assist the customers in the full range of products that falls under our banner.
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Are your stocks definitely available? Will the items look exactly as in the pictures?
As long as you see the listing on our site and you can order & checkout, we will guarantee the stocks to you as we purchase in bulk first from manufacturers first before selling it to you unlike other wholesalers who do not yet have stocks and only sell it based on demand model by putting up the pictures first on their website. However do note that manufacturer stocks are not yet in our warehouse yet but still in production over the manufacturer's side. For these items ordered in this manner, we will endeavour to order in the stocks according to customer's request.
Can I self-collect so that I can save postage fees?
Yes, you can. After you paid and your order processed, you will receive an email from us informing you to self-collect. Collections times are Monday and Thursday between 12:00pm and 2:00pm.
Do you do meetups?
No, we don't. We operate purely online and do not have a shop for customers to view before buying, meet-up service is also not available. This is to ensure we operate on very low costs so that customers can enjoy low prices.
Do you have a office telephone number so that I can call?
We don't provide telephone support but you can make enquiries by emails and we will usually get back to you within 24hours. In this way, we can lower our operation costs so the savings will be passed on to our customers.
Do you offer exchanges or refund if the item received is defective or wrong?
Yes, we do. Please take pictures of the defects and upload them under Customer Support->Order specific enquiries->Report problem e.g missing item, defects, wrong item received, missing accessories. Once we approved, we will inform you of the exchange procedure. Note that we will refund only if your order meets our min. purchase requirements after subtracting the defective item. Otherwise, you could only exchange.
To know more about the exchange criteria, click here.
How long do I need to wait for the packages to be delivered to me?
Delivery of your order will depend on what you buy:-
Instock items only. We will send out an order with only instock items within 2- 5 working days.
Instock + preorder items (preorder order items are indicated by ). We will send your package ONLY when ALL the preorder items arrive. The arrival date is indicated in the preorder item listing.
Please take note that we reserve the right to send out your packages in whichever way suitable and refund excess postage payment back to you.
How long will I have to wait after paying for the order?
It will take us 1 business day to process your order and depending on your selected mode of delivery, normal Poslaju & Skynet Delivery on the average 3 to 5 business days.
How will I know the out of stock item will be available again?
You can look out for the "EST Arrival" icon and put your mouse over it to see the estimated arrival date when you view the out of stock item listing. When this icon is not available, it means that we are not sure when it is available. You can put product notifications by clicking the "Notify me when available" button. The system will inform you when it is available for purchase.
Why do the items run out of stock so quickly?
We sometimes have limited stocks especially for popular items. Hence it is advisable to acquire stocks first before selling to your own customers. This will prevent customer dissatisfaction later on if stocks are not available.
